We want you to be completely satisfied with your purchase. Here's how returns work.
Return Eligibility
Eligible for Return
- Damaged or defective items
- Wrong items received
- Spoiled perishables (reported within 24 hours)
Not Eligible
- Perishables after 24 hours
- Opened or used non-perishables
- Personalized items
Return Timeframe
Report Issue
Within 24 hours of delivery
Return Pickup
Within 2 business days
Refund Processing
5-7 business days after inspection
Refund Methods
M-Pesa
For mobile payments
Original Payment
For card payments
Store Credit
Optional for future purchases
Return Process
1
Contact Us
Email or call with order details and issue
2
Return Authorization
We'll provide return instructions
3
Item Pickup
We'll arrange pickup if applicable
4
Refund Issued
After quality inspection
